baee Privacy
Policy

1. About This Policy

This Privacy Policy applies to all personal data processed by baee in connection with the operation of the baee online betting and casino platform, including data collected through the baee website, mobile interfaces, and any associated communication channels such as email and customer support interactions.

This Policy applies to all registered players, prospective registrants who have begun the registration process, and visitors who browse the baee platform without registering an account. Different provisions of this Policy may apply depending on the nature of your interaction with baee.

baee is the data controller responsible for the personal data collected through this platform. Any questions or requests relating to the personal data we hold about you should be directed to our support team at [email protected].

2. Personal Data We Collect

baee collects personal data in the following categories, depending on the stage of your relationship with our platform:

2.1 Registration Data

When you create a baee account, we collect: your full legal name; date of birth; email address; Bangladesh mobile number; and the username and password you choose. This information is required to create and maintain your account.

2.2 Identity Verification (KYC) Data

To comply with our Know Your Customer obligations and to protect the platform against fraud and underage gambling, baee may request identity verification documents including: a scanned copy of your National Identity Card (NID) or passport; a selfie photograph for liveness verification; and proof of residential address (such as a utility bill or bank statement dated within the past three months).

2.3 Financial Data

When you make a deposit or request a withdrawal, baee collects transaction data including: the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer); the mobile number or account number associated with the payment method; transaction amounts; and transaction timestamps. baee does not store full card numbers or mobile banking PINs.

2.4 Betting and Gaming Activity Data

baee records all betting and gaming activity associated with your account, including: markets and events bet on; stake amounts and odds accepted; game sessions, results, and win/loss records; and the timing and frequency of gaming activity. This data is used for account management, dispute resolution, responsible gaming monitoring, and fraud detection.

2.5 Technical and Device Data

When you access the baee platform, our servers automatically collect technical data including: your IP address; browser type and version; operating system; device type and screen resolution; referring URL; pages visited and session duration; and approximate geographic location derived from IP address. This data is collected for security purposes and to optimise platform performance.

2.6 Communications Data

If you contact baee's customer support team or submit feedback, we retain records of those communications — including email exchanges, chat logs, and any attachments — to assist with ongoing queries and to improve service quality.

The table below summarises the data types, their primary purposes, and the legal basis for each processing activity:

Data Category	Primary Purpose	Legal Basis
Registration data	Account creation and management	Contract performance
KYC / identity data	Age verification, fraud prevention	Legal obligation
Financial / transaction data	Payment processing, withdrawal handling	Contract performance
Betting and gaming activity	Account management, responsible gaming	Contract performance / legitimate interest
Technical and device data	Security, fraud detection, UX optimisation	Legitimate interest
Communications data	Customer support, dispute resolution	Legitimate interest / contract performance
Marketing preferences	Sending promotional communications	Consent

3. How We Use Your Personal Data

baee uses the personal data we collect for the following purposes:

• Account management: Creating, maintaining, and securing your baee account; verifying your identity; processing your baee Login; and communicating important account notifications.
• Payment processing: Facilitating deposits via bKash, Nagad, Rocket, and Upay; processing withdrawal requests to your designated payment method; and maintaining transaction records for accounting purposes.
• Platform security and fraud prevention: Detecting and investigating suspicious account activity, multi-accounting, bonus abuse, match-fixing, and unauthorised access attempts.
• Responsible gaming: Monitoring gaming behaviour to identify patterns consistent with problem gambling; applying deposit limits, cooling-off periods, or self-exclusion where appropriate; and referring players to support resources.
• Legal and regulatory compliance: Meeting our obligations under applicable laws, including anti-money laundering (AML) requirements, age verification obligations, and data retention mandates.
• Customer support: Responding to enquiries, resolving disputes, and improving our support processes based on interaction history.
• Platform improvement: Analysing aggregated, anonymised usage data to identify performance issues, improve user experience, and develop new features.
• Marketing communications: Sending promotional offers, bonus notifications, and event-based communications to players who have opted in to receive them. You may opt out at any time.

4. Legal Basis for Processing

baee processes personal data on the following legal bases:

• Contract performance: Processing necessary to fulfil our contractual obligations to you under the baee Terms & Conditions — including account creation, payment processing, and dispute resolution.
• Legal obligation: Processing required to comply with applicable laws, including KYC/AML obligations, age verification requirements, and tax record-keeping mandates.
• Legitimate interests: Processing carried out for baee's legitimate business interests — including fraud prevention, platform security, and internal analytics — where those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Sharing Your Personal Data

baee does not sell, rent, or trade your personal data to third parties. We may share your data only in the following limited and controlled circumstances:

5.1 Payment Service Providers

To process deposits and withdrawals, baee shares the minimum necessary financial data with payment service providers including bKash, Nagad, Rocket, Upay, and banking partners. These providers process data solely for the purpose of completing the transaction and are bound by their own privacy obligations.

5.2 Identity Verification Services

Where required for KYC compliance, baee may share identity documents with third-party verification services. These partners are contractually bound to use your data solely for identity verification purposes and may not use it for any other purpose.

5.3 Technology and Infrastructure Partners

baee uses third-party service providers for hosting, content delivery, and platform infrastructure. These providers have access to technical data only to the extent necessary to perform their contracted services and are subject to strict data processing agreements.

5.4 Legal and Regulatory Disclosure

baee may disclose personal data to law enforcement agencies, regulatory authorities, courts, or financial intelligence units where required to do so by applicable law, valid legal process, or regulatory directive. Where legally permitted, baee will endeavour to notify affected players of any such disclosure.

5.5 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of baee's assets, personal data held by baee may be transferred to the successor entity. Players will be notified of any such transfer and given the opportunity to exercise their data rights before any material change in how their data is processed.

6. Cookies and Tracking Technologies

baee uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit the baee website. The cookies we use fall into the following categories:

• Strictly necessary cookies: Essential for the platform to function correctly. These include session authentication cookies that keep you logged in during your baee session. These cookies cannot be disabled without impairing platform functionality.
• Performance cookies: Used to collect anonymised data about how visitors use the baee platform, including which pages are most visited and whether any errors are encountered. This data helps us improve site performance.
• Functional cookies: Used to remember your preferences (such as language settings and display preferences) to provide a more personalised experience.
• Analytics cookies: Used to analyse aggregated usage patterns across the platform. Data collected by analytics cookies is anonymised and cannot be used to identify individual players.

You can control cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the baee platform.

7. Data Security

baee implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the baee platform.
• Cryptographic hashing and salting of all account passwords — stored passwords are never accessible in plain text.
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis.
• Regular security audits and penetration testing of platform infrastructure.
• Intrusion detection systems and real-time monitoring for suspicious access patterns.
• Secure data centre facilities with physical access controls and redundant backup systems.

While baee employs industry-standard security practices, no system is entirely immune to risk. In the event of a personal data breach that is likely to result in a risk to your rights, baee will notify affected players as promptly as practicable and take all reasonable steps to mitigate the impact.

8. Data Retention

baee retains personal data for the following periods, subject to applicable legal requirements:

• Account and registration data: Retained for the duration of the account's active status, plus a minimum of five (5) years following account closure to comply with anti-money laundering record-keeping obligations.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of the transaction.
• KYC and identity documents: Retained for the duration of the account's active status, plus five (5) years following closure, or longer if required by applicable law.
• Betting and gaming activity records: Retained for a minimum of three (3) years from the date of the activity, or longer where required for dispute resolution or regulatory purposes.
• Customer support communications: Retained for two (2) years from the date of the last communication in a given enquiry thread.
• Technical and device data: Retained for up to thirteen (13) months from the date of collection.

Upon expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised. Anonymised aggregate data may be retained indefinitely for statistical and analytical purposes.

9. Your Data Rights

As a player on the baee platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact [email protected] with your full name, registered email address, and a description of your request. baee will respond within thirty (30) days.

• Right of access: You have the right to request a copy of all personal data baee holds about you, along with information about how it is being used.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may update basic account information directly within your baee account settings.
• Right to erasure: You may request that baee delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to baee's legal obligations to retain certain data.
• Right to restriction: You may request that baee restrict the processing of your data while a rectification or objection request is being considered.
• Right to data portability: Where processing is based on your consent or contract performance and carried out by automated means, you may request that we provide your data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including profiling for marketing purposes. Where you object to marketing communications, baee will cease processing your data for that purpose immediately.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

10. Children and Minors

The baee platform is strictly for adults aged 21 years and above. baee does not knowingly collect, process, or store personal data relating to individuals under the age of 21. Where baee has reasonable grounds to believe that a registered account is held by a person under the age of 21, the account will be suspended immediately pending investigation, and all associated data will be handled in accordance with baee's underage account closure procedures.

Parents and guardians who believe that a minor may have registered on the baee platform are encouraged to contact [email protected] immediately. baee takes underage access extremely seriously and will act promptly on all such reports.

11. International Data Transfers

baee operates primarily within the Bangladesh market. In limited circumstances — for example, where baee uses cloud infrastructure or technology partners with data centres located outside Bangladesh — your personal data may be transferred to, stored in, or processed in countries other than Bangladesh.

Where such transfers occur, baee ensures that appropriate safeguards are in place to protect your personal data, including contractual data processing agreements with relevant third parties that impose data protection standards equivalent to those applied by baee domestically. By using the baee platform, you acknowledge that your data may be subject to such transfers.

12. Third-Party Links

The baee platform does not contain links to third-party websites. All links available on the baee platform point to internal pages within the baee.io domain. In the event that any third-party content appears on the baee platform in the future, baee will clearly identify such content. baee is not responsible for the privacy practices of any third-party websites and encourages users to review the privacy policies of any external sites they visit independently.

13. Updates to This Privacy Policy

baee reviews and updates this Privacy Policy periodically to reflect changes in our data practices, legal obligations, or platform functionality. The effective date displayed at the top of this document indicates the most recent revision.

Where changes are material — meaning they significantly affect your rights or how baee processes your personal data — baee will notify registered players via the email address associated with their account prior to the changes taking effect. For minor or clarificatory amendments, baee will update the effective date without direct notification.

Your continued use of the baee platform following the publication of an updated Privacy Policy constitutes acceptance of the revised terms. If you do not agree with any update, you may close your account by contacting [email protected].

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or baee's data practices, please contact our support team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24/7, Bangladesh Standard Time (UTC+6)
• Response Time: Typically within 24 hours for privacy-related requests
• Language: English

For formal data subject access requests or rights-based enquiries, please include your full name, registered email address, a clear description of your request, and a copy of a valid identity document to enable us to verify your identity before actioning the request.